CONTACT US FOR CATERING
CONTACT US FOR CATERING

Privacy Policy

Effective Date: September 17th, 2025

At Auntie Anne’s NEPA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, catering services, and SMS/text marketing program.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, event details, and payment information (collected securely).

  • Order Information: Catering orders, delivery addresses, and event preferences.

  • Technical Information: Website usage data (IP address, browser type, cookies) to improve your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill catering orders.

  • Send you order confirmations and updates.

  • Provide customer support.

  • Send marketing communications, including SMS/text offers, when you have opted in.

  • Improve our website, products, and services.

  • Comply with legal obligations.

3. SMS/Text Messaging Program

If you opt in to our SMS program, we may send you promotional offers, catering updates, and event announcements.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP to unsubscribe or HELP for assistance.

  • Your mobile information will not be shared with third parties except as required to provide messaging services.

4. Sharing Your Information

We do not sell your personal information. We may share limited information with:

  • Service Providers: To process payments, deliver catering orders, or manage marketing platforms.

  • Legal Requirements: If required by law, regulation, or government request.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your information, subject to business or legal requirements.

  • Opt out of marketing communications at any time.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site performance. You can adjust your browser settings to refuse cookies if you prefer.

8. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Auntie Anne’s NEPA
(570)407-7170